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During a meeting, chat might be disabled for all or some participants. The host is the one that controls the settings for the meeting. If you are the host please try the following troubleshooting steps. 



Check your meeting settings.

Meeting chat settings are set by the host of the meeting. You can change these settings by


  1. Sign into the Zoom Web Portal
  2. In the navigation menu, click Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Basic), verify
    • Meeting chat is enabled
    • By default, allow participants to chat with, Everyone and anyone directly is set.
    • Only users in your account can chat is unchecked.


Check your settings during the meeting.

During a meeting, the host can change the settings for chat. Open the chat window and click on the more options icon 



Additional Support