iDesign Helpdesk

KnowBe4 1

• How to Activate the Phish Alert Button

Frequently Asked Questions 1

• What is a LingoKit?

Tick 5

• Getting Started with Tick
• Inputting Time in Tick
• Delete a Time Entry
• Edit a Time Entry
• Using the Timer

LiNK 2

• How to Authenticate Google Calendar with LiNK
• How to Authenticate Google Drive with LiNK

Account Set-up 5

• Creating an Account
• Choosing a Security Factor (MFA)
• Configuring OneLogin Protect
• Configuring OneLogin SMS (MFA)
• Configuring OneLogin Personal Email

Troubleshooting 2

• QR Code Not Scanning
• How to check the version of OneLogin Protect

Personalize Your Space 2

• Adding a Browser Extension
• Adding Apps to Your Personal Tab

GDrive Setup 1

• How to set up iDesign Email (Android)

GDrive Apps 3

• How to Use Google Drive
• How to Use Google Forms
• How to Use Google Sites

GDrive Settings & Features 3

• Accessibility Options
• View All Comments
• Leveraging Action Items

Getting Started 10

• Getting Started With Zoom for Windows and Mac
• How to Test Your Audio in Zoom
• How to Join a Meeting by Phone in Zoom
• How to Troubleshoot Audio Problems in Zoom
• How to Change the Video Layout in Zoom

View all 10

Scheduling 4

• How to Host a Video Meeting
• How to Invite Others to Join a Meeting in Zoom
• How to Schedule a Recurring Meeting in Zoom
• How to Schedule a Meeting in Zoom

Recordings 2

• How to Create Local and Cloud Recordings in Zoom
• How to Find and View Recordings in Zoom

Breakout Rooms 2

• Zoom Room Basics
• How to Preassign Participants to Breakout Rooms

Advanced Settings 6

• How to Add a Virtual Background
• How to Share Computer Sound During Screen Sharing in Zoom
• How to Optimize a Shared Video Clip in Full Screen
• How to Share a Whiteboard in Zoom
• How to Play Music on Zoom

View all 6

Troubleshooting 2

• Mac Network Connection Issues
• Zoom Chat is disabled

Getting Started 5

• How to Add Google Calendar for Slack
• How to Organize Slack
• How to Set Up Slack
• How to Upload, Share, and Delete Files in Slack
• What is Slack?

App Download 6

• How to Use Slack on a Desktop
• How to Use Slack on a Mobile Device
• How to Download Slack for Mac
• How to Download Slack for Windows
• How to Download Slack for Android

View all 6

Messaging 9

• How to Create and Use Direct Messages
• How to Save Messages and Files
• How to Edit and Delete Messages in Slack
• How to Send and Read Messages in Slack
• How to Use Threads to Organize Slack Discussions

View all 9

People 3

• How to add People to a Channel
• How to Create a User Group
• How to Find People Using the Slack Directory

Calls and Videos 5

• How to Make Calls in Slack
• How to Share Screens During Slack Calls
• How to Troubleshoot Slack Calls
• How to use Huddles in Slack
• How to Use Video Clips

Channels and Workspaces 5

• How to Create, Rename, and Delete Channels
• How to Join and Leave Channels
• How to Notify a Channel or Workspace
• How to Create a Workspace in Slack
• How to Join a Workspace in Slack

Basics 6

• What is a Sheet?
• Onboarding with Smartsheet
• Additional View Types
• Collaboration Overview
• Resource Assignment Types

View all 6

Become an Expert 6

• Comments in Smartsheet
• Smartsheet Alerts & Reminders
• Sharing in Smartsheet
• Attachments in Smartsheets
• Conversations in Smartsheets

View all 6

Getting Started 7

• How to Use OneNote
• How to Use the Immersive Reader
• How to Use OneDrive
• How to Navigate Microsoft 365
• How to Install Microsoft 365 on a PC or Mac

View all 7

Microsoft Forms 2

• How to Create a Branching Quiz in Forms
• How to Create a Quiz in Forms

LMS Integrations 4

• Microsoft 365 in Brightspace
• Microsoft 365 in Blackboard
• Microsoft 365 in Canvas
• Microsoft 365 in Moodle

Outlook Calendars 1

• Adding a shared Outlook Calendar to Google Calendar